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| What platforms does Hitware Companion run on? |
| Hitware Companion runs on Microsoft Windows 95, 98, Me, NT4, 2000, XP, 2003 and Windows Vista (All Editions) |
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| Do you provide free updates? |
| Yes, all Hitware Companion registered users receive FREE lifetime updates |
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| What does Hitware Companion do? |
| Pop-up and pop-up under ads consume bandwidth, which in return slow down your internet connection and compromise your privacy. Hitware Companion totally eliminates unwanted pop-up and pop-up under ads. In addition Hitware Companion speed up your surfing experience, computer speed, restore hard drive space and protect your privacy by cleaning Internet history, cache, temporary files, Windows temp files, recent document list, find history, find computers history, network cache, run history, recycle bin contents, and much, much more |
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| How I can know if Hitware Companion is running or not? |
| Hitware Companion icon appears in your system tray as long as the program is running, if you couldn't find Hitware Companion icon in the system tray then it is not running |
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| How do I disable popup killer or allow some popups from certain sites? |
| Simply all you need to do is press and hold the CTRL key while the site is loading |
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| How can I uninstall Hitware Companion? |
| Uninstalling Hitware Companion is simply like any other software removal, first exit Hitware Companion and all other running programs, go to Control Panel, Add/Remove programs, select the program you wish to uninstall and hit remove. Please remember to reboot if asked. If you still having problem uninstalling Hitware Companion please submit a Support Ticket and we will be happy to assist you |
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| Why I don't hear any sound when a popup window is blocked? |
| Please make sure that you have selected sound theme from Preferences, it is not enough to select 'Play sound notification when a popup is blocked', you need to select the sound theme as well |
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| Why do I still see popup screens while running Hitware Companion? |
| Please check the following: |
| A- Your Internet Explorer version, if you have Internet Explorer version 5.0 then this is why you see popup windows as this version is the only version in Internet Explorer that had bug. So please upgrade to version 5.01. Microsoft has corrected version 5.0 bugs in version 5.1 |
| B- Please go to your browser Tools menu, then click Options, then click the Advanced tab and verify the "Enable third-party browser extensions (requires restart)" is checked. If you check this option, please restart your browser |
| C- You might have something called "Spyware" installed on your Computer, this could be something that causes some of your Popups. Hitware Companion cannot stop all of these for the reason that they are generated directly from your Computer, not from your browser or the Internet. These "Spyware" can be installed without your knowledge, and most of the time they are. They can be installed by other programs that you may have installed, or websites that you may have visited (If you ever click "Yes" when a website asks you something you may have just received Spyware!). |
| D- Hitware Companion is running and its icon exist in the windows system tray. |
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| What if I don't want Hitware Companion to delete certain cookies? |
| Hitware Companion comes with Cookies Manager where you can select all cookies you need to keep and Hitware Companion will not delete them |
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| Why doesn't I Just clean my surfing, windows and applications history manually? |
| It is possible that you can but not advisable. As your computer and its applications store information all over your computer. In protected data files, in the registry, in hidden encrypted files. Manually, this would take hours each and every time you wanted to erase your history. With Hitware Companion it is just one mouse click away. and Hitware Companion ensures that all your history tracks are deleted completely. |
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| What are windows Hotkey? |
| Windows Hotkey let you hide all your browser windows and mute sound when you don't want someone to see your screen. Simply press [CTRL + F12] or [ALT + F1] (based on your Windows HotKey preferences in Hitware Companion) keys and browser windows disappear and sound is muted, when the intruders leave, press [CTRL + F12] or [ALT + F1] to restore your windows and un-mute sound |
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Ordering & Sales Questions |
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| Can I order a CD? How soon will I receive my software? |
| Yes, you have the option of selecting a CD to be shipped to your office/ home. You should receive your CD within 48 hours from order date |
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| Is it safe to use my credit card online? |
| Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. If you would like to know more information on how secure your online order please contact us by |
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| How will I know if my order has been processed? |
| Once we processes your order (immediately on submission), we will send you an e-mail confirmation and display your Anti Tracks registration and license information |
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| Can I pay by mail? |
| Yes. You can pay by mail, all you have to do is to select Mail under Payment Options when placing your order |
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| Can I pay by phone? |
Yes, please find below phone numbers to place your order by phone
USA & Canada: 1-888-447-1175
Europe + International: 1-801-444-2837 |
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| Can I pay by PayPal? |
| Yes. You can pay using PayPal, all you have to do is to select PayPal under Payment Options when placing your order |
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| Can I order by Fax? |
Yes, please print the Fax Order Form and send the order to the following fax number:
1-801-497-9456 |
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| How do I change or cancel my order? |
| To request an order change or order cancellation please Click Here contact us |
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| What is Right Utilities guarantee or return policy? |
| Right Utilities offers a 30-day money back guarantee for its products. If you are not completely satisfied with our products, please follow the instructions in our Refund Policy in order to receive full refund of the product purchase price (excludes shipping and handling and possible re-stocking fee) |
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| I am experiencing problems using this website to order Hitware Companion |
| Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer, Netscape...etc.) and make sure your browser accepts "cookies". If you continue to experience problems, please contact us by Clicking Here and one of our sales representatives will be glad to assist you |
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| Can I use my "Single License" on all of my machines? |
| No. You may install and use only one copy of the Hitware Companion on a single computer. Sufficient licenses must be acquired for each shared or concurrently used Hitware Companion. |
| If you would like to purchase multiple licenses for Hitware Companion, you may also contact us by Clicking Here and check for a special arrangement for your very special case |
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| I've registered your software, but I've lost my registration details - what now? |
| Please send us your Order ID or at least the email you used when placing your order to us by contacting us through Clicking Here, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order |
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| What are the available payment methods? |
| We accept the following payment methods: All major Credit Card, Phone/Fax, PayPal, Check/ Money Order, Switch/ Solo, Cash/ Check, Wire Transfer, Corporate Purchase Orders |
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