Home Products Support Company Downloads Purchase   FAQ       Welcome to Giant Disk Cleaner Frequently Asked Questions. Here you will be able to find questions and answers about Giant Disk Cleaner. Our Frequent Questions are a great place to start to help you solve any problems you may have with Giant Disk Cleaner   Software Questions What platforms does Giant Disk Cleaner run on? Do you provide free updates? What does Giant Disk Cleaner do? Does Giant Disk Cleaner erase system files or program files? What are the minimum system requirements for Giant Disk Cleaner? What is secure erasing? I'm not sure which duplicate files to delete?   Ordering & Sales Questions Can I order a CD? How soon will I receive my software? Is it safe to use my credit card online? How will I know if my order has been processed? Can I pay by mail? Can I pay by phone? Can I pay by PayPal? Can I order by Fax? How do I change or cancel my order? What is Right Utilities guarantee or return policy? I am experiencing problems using this website to order Giant Disk Cleaner? Can I use my "Single License" on all of my machines? I've registered your software, but I've lost my registration details - what now? What are the available payment methods?     Software Questions     What platforms does Giant Disk Cleaner run on? Giant Disk Cleaner runs on Microsoft Windows 95, 98, Me, NT4, 2000, XP, 2003 and Windows Vista (All Editions)   Do you provide free updates? Yes, all Giant Disk Cleaner registered users receive FREE lifetime updates   What does Giant Disk Cleaner do? Giant Disk Cleaner is the all-round solution to making the most of your valuable hard drive space and boosting your system’s performance Giant Disk Cleaner securely clears obsolete/junk files, duplicate files and broken shortcuts from your computer. By clearing out these unwanted files Giant Disk Cleaner can help you utilize your amount of available hard drive space and remove obstacles which could be hindering your computer’s performance In addition, Giant Disk Cleaner provides a handy tool to help you easily and securely manage erase your files through Giant Disk Cleaner file shredder   Does Giant Disk Cleaner erase system files or program files? No. Giant Disk Cleaner will only erase system files or program files if the user adds them to the "File Shredder " window. Even when the user does this, Giant Disk Cleaner will pop up a warning message before adding those files. If you see this warning message and you are unsure if you wish to erase those files, do not add the file to the "File Shredder " window   What are the minimum system requirements for Giant Disk Cleaner? Giant Disk Cleaner minimum system requirements are Pentium Processor, 32 MB RAM and 10 MB Hard Disk Space   What is secure erasing? When you delete files from Windows, Windows just mark any file as deleted in file allocation table, but the data of the file is still in your hard disk, there are many tools available which can let others easily recover your sensitive files. Giant Disk Cleaner implements the US Department of Defense DOD 5220.22-M, NSA, Russian GOST and Gutmann secure erasing methods which ensures that once files are securely erased with Giant Disk Cleaner they can never be recovered even when using advanced data recovery tools   I'm not sure which duplicate files to delete? When you scan your computer for duplicate files Giant Disk Cleaner will list all the duplicates found on the selected drive(s). That does not necessarily mean you can delete all of them. Sometimes it is normal to have duplicate files (for example the Windows Sysbckup Directory). It is up to you to decide which files are needed and which ones can be deleted/removed. We highly recommend that you backup any duplicate files before deleting them. This will allow you to restore deleted files should a problem occur       Ordering & Sales Questions     Can I order a CD? How soon will I receive my software? Yes, you have the option of selecting a CD to be shipped to your office/ home. You should receive your CD within 48 hours from order date   Is it safe to use my credit card online? Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. If you would like to know more information on how secure your online order please contact us by Clicking Here   How will I know if my order has been processed? Once we processes your order (immediately on submission), we will send you an e-mail confirmation and display your Anti Tracks registration and license information   Can I pay by mail? Yes. You can pay by mail, all you have to do is to select Mail under Payment Options when placing your order   Can I pay by phone? Yes, please find below phone numbers to place your order by phone USA & Canada: 1-888-447-1175 Europe + International: 1-801-444-2837   Can I pay by PayPal? Yes. You can pay using PayPal, all you have to do is to select PayPal under Payment Options when placing your order   Can I order by Fax? Yes, please print the Fax Order Form and send the order to the following fax number: 1-801-497-9456   How do I change or cancel my order? To request an order change or order cancellation please Click Here contact us   What is Right Utilities guarantee or return policy? Right Utilities offers a 30-day money back guarantee for its products. If you are not completely satisfied with our products, please follow the instructions in our Refund Policy in order to receive full refund of the product purchase price (excludes shipping and handling and possible re-stocking fee)   I am experiencing problems using this website to order Giant Disk Cleaner Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer, Netscape...etc.) and make sure your browser accepts "cookies". If you continue to experience problems, please contact us by Clicking Here and one of our sales representatives will be glad to assist you   Can I use my "Single License" on all of my machines? No. You may install and use only one copy of the Giant Disk Cleaner on a single computer. Sufficient licenses must be acquired for each shared or concurrently used Giant Disk Cleaner. If you would like to purchase multiple licenses for Giant Disk Cleaner, you may also contact us by Clicking Here and check for a special arrangement for your very special case   I've registered your software, but I've lost my registration details - what now? Please send us your Order ID or at least the email you used when placing your order to us by contacting us through Clicking Here, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order   What are the available payment methods? We accept the following payment methods: All major Credit Card, Phone/Fax, PayPal, Check/ Money Order, Switch/ Solo, Cash/ Check, Wire Transfer, Corporate Purchase Orders           Support Home FAQ Submit Support Ticket         Home | Privacy Policy | Sitemap | Contact us Copyright © 2002 - 2008 Right Utilities, Inc All rights reserved - A Giant Matrix Company