Right Utilities Inc
 
 
FAQ  
 
 
Welcome to Anti Tracks Frequently Asked Questions. Here you will be able to find questions and answers about Anti Tracks. Our Frequent Questions are a great place to start to help you solve any problems you may have with Anti Tracks
 
Software Questions
What platforms does Anti Tracks run on?
Do you provide free updates?
What does Anti Tracks do?
Does Anti Tracks erase system files or program files?
What are the minimum system requirements for Anti Tracks?
What is secure erasing?
Why Index.dat files still exist after I erase them?
Why do I see some browser history even after erasing?
Why search files history is still there even after erasing?
Can I schedule Anti Tracks to run automatically?
I selected plug-in (X) for my Program (Y) to erase its history but nothing happened! Why?
 
Ordering & Sales Questions
Can I order a CD? How soon will I receive my software?
Is it safe to use my credit card online?
How will I know if my order has been processed?
Can I pay by mail?
Can I pay by phone?
Can I pay by PayPal?
Can I order by Fax?
How do I change or cancel my order?
What is Right Utilities guarantee or return policy?
I am experiencing problems using this website to order Anti Tracks?
Can I use my "Single License" on all of my machines?
I've registered your software, but I've lost my registration details - what now?
What are the available payment methods?
 
 
Software Questions  
 
What platforms does Anti Tracks run on?
Anti Tracks runs on Microsoft Windows 95, 98, Me, NT4, 2000, XP, 2003 and Windows Vista (All Editions)
 
Do you provide free updates?
Yes, all Anti Tracks registered users receive FREE lifetime updates
 
What does Anti Tracks do?
Windows, Internet browsers as well as many other programs store useless and unnecessary information on your hard drive. Not only does this information affect your computer performance by eating up needed hard drive space, but it can also pose a serious risk to your privacy
When someone accesses your computer, he/she can easily snoop through your daily surfing habits and find out what you have done, what documents you have used, what web sites you have visited, what images and movies you have seen, what files you have downloaded, and various other activities you have performed. Anti Tracks cleans out all of this information, protecting your privacy and keeping your system at peak performance
 
Does Anti Tracks erase system files or program files?
No. Anti Tracks will only erase system files or program files if the user adds them to the "Custom Erasing" window. Even when the user does this, Anti Tracks will pop up a warning message before adding those files. If you see this warning message and you are unsure if you wish to erase those files, do not add the file to the "Custom Erasing" window
 
What are the minimum system requirements for Anti Tracks?
Anti Tracks minimum system requirements are Pentium Processor, 32 MB RAM and 10 MB Hard Disk Space
 
What is secure erasing?
When you delete files from Windows, Windows just mark any file as deleted in file allocation table, but the data of the file is still in your hard disk, there are many tools available which can let others easily recover your sensitive files. Anti Tracks implements the US Department of Defense DOD 5220.22-M, NSA and Gutmann secure erasing methods which ensures that once files are securely erased with Anti Tracks they can never be recovered even when using advanced data recovery tools
 
Why Index.dat files still exist after I erase them?
The index.dat files are always locked during a Windows session and can not be deleted. Anti Tracks erase those files during your system reboot before they become locked. After Windows has restarted, new files will be automatically created with the same name but containing no data
 
Why do I see some browser history even after erasing?
If any of your browser windows are running, some tracks can't be erased because they are currently being used by your browser windows. It is strongly recommended that you shutdown all the browser windows that you want to erase its history before starting to erase
 
Why search files history is still there even after erasing?
Some of the Windows erasing tasks does not take effect unless after restarting your computer. If you can still see your Windows search files history, please restart your machine after erasing in order for the erase process to take effect
 
Can I schedule Anti Tracks to run automatically?
Yes. Anti Tracks comes with a built-in scheduling feature, allowing you to schedule periodical erasing on your PC
 
I selected plug-in (X) for my Program (Y) to erase its history but nothing happened! Why?
Plug-ins are configured to erase according to the DEFAULT INSTALLATION options of each program. If you change the install paths or any other default settings of your installed programs, the plug-in may not work properly. This can be easily fixed by updating the program plug-in paths through the plug-in wizard. If you find any problem dealing with the plug-in wizard please contact us at support@rightutilities.com and we will be glad to assist you
 
 
Ordering & Sales Questions  
 
Can I order a CD? How soon will I receive my software?
Yes, you have the option of selecting a CD to be shipped to your office/ home. You should receive your CD within 48 hours from order date
 
Is it safe to use my credit card online?
Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. If you would like to know more information on how secure your online order please contact us by Clicking Here
 
How will I know if my order has been processed?
Once we processes your order (immediately on submission), we will send you an e-mail confirmation and display your Anti Tracks registration and license information
 
Can I pay by mail?
Yes. You can pay by mail, all you have to do is to select Mail under Payment Options when placing your order
 
Can I pay by phone?
Yes, please find below phone numbers to place your order by phone
USA & Canada: 1-888-447-1175
Europe + International: 1-801-444-2837
 
Can I pay by PayPal?
Yes. You can pay using PayPal, all you have to do is to select PayPal under Payment Options when placing your order
 
Can I order by Fax?
Yes, please print the Fax Order Form and send the order to the following fax number:
1-801-497-9456
 
How do I change or cancel my order?
To request an order change or order cancellation please Click Here contact us
 
What is Right Utilities guarantee or return policy?
Right Utilities offers a 30-day money back guarantee for its products. If you are not completely satisfied with our products, please follow the instructions in our Refund Policy in order to receive full refund of the product purchase price (excludes shipping and handling and possible re-stocking fee)
 
I am experiencing problems using this website to order Anti Tracks
Occasionally, this website may not function properly with certain computers and configurations. Try quitting and restarting your browser (e.g. Internet Explorer, Netscape...etc.) and make sure your browser accepts "cookies". If you continue to experience problems, please contact us by Clicking Here and one of our sales representatives will be glad to assist you
 
Can I use my "Single License" on all of my machines?
No. You may install and use only one copy of the Anti Tracks on a single computer. Sufficient licenses must be acquired for each shared or concurrently used Anti Tracks.
If you would like to purchase multiple licenses for Anti Tracks, you may also contact us by Clicking Here and check for a special arrangement for your very special case
 
I've registered your software, but I've lost my registration details - what now?
Please send us your Order ID or at least the email you used when placing your order to us by contacting us through Clicking Here, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order
 
What are the available payment methods?
We accept the following payment methods: All major Credit Card, Phone/Fax, PayPal, Check/ Money Order, Switch/ Solo, Cash/ Check, Wire Transfer, Corporate Purchase Orders
 
 
 
 
 
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